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Faqs

How can I receive an estimate?

We provide estimates over the phone, by email, through our website and on-site visits. Our on-site visits are most accurate and will have the most definitive price. Other methods of estimate will provide you with a rough estimate that may change upon our visit to your home.

 

How much does an estimate cost?

Our estimates are always, unconditionally free. We can provide an estimate over the phone, or email. More accurate & detailed estimates will require an on-site visit. An estimate is based on the average time it takes to clean a property of similar size to the Client's.
Our goal is to provide the most accurate estimates for you, in some cases there may be a need for an estimate adjustment depending on dirtiness and/or extra work required.

 

How do I pay for the cleaning?
Payment is requested on completion on the day of the cleaning session.
Payment can be made in cash or bank transfer on completion of the service.
Client understands that any ‘late payments’ will be subject to additional charges.

 

If payment is not made after 5 days of invoice then the account will be charge of 30% on top of the initial invoice due. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

 

What areas do you cover?
Bedford, Hitchin, Redbourne, Harpenden, Dunstable, Luton and surrounding areas

 

Who provides cleaning supplies and equipment?

The choice is yours. Our staff are outfitted with all the necessary supplies and equipment. We realize that most customers already have cleaning supplies & basic cleaning equipment (vacuum, broom, mop, etc) in their home. We will work with you to create a personalised cleaning for your home. Have a specific product you'd like us to use? No problem.

 

How do you get into my residence if I am not home?

Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to your home. If we are unable to gain access to your home on a regularly scheduled cleaning, we must charge a  fee £25 to compensate our housekeepers for loss of time and driving expenses.

 

How do you protect my keys?

Many of our customers prefer to make arrangements with us to keep their spare key with us. If you choose to do so, your key is secured in a locked key storage which can be accessed only by the manager. The key is issued to the team leader on the day of your cleaning. At the end of the day the team leader returns the key back to the manager, who then places key back into key storage. All keys are organised in a numeric system and have no connection to your private information or address.

 

Can you provide references from some of your customers?
Yes, we can provide references from our current customers.

 

Are you insured?

ANITA CLEANING SERVICE has a Public and Employer's liability insurance. The policy will cover any accidental damages caused by operator working on behalf of - ANITA CLEANING SERVICE, reported within 24 hours of service date.
There is £250 excess on any claim, of which £100 are paid by customer and £150 by
Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc,. The Client is obliged to warn the company or the cleaner about appliances that are poorly fixed or not in full working condition. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
Anita Cleaning Service reserves the right to refuse to share any of the confidential company's documents.

 

How many people will clean my home?

Our staff works in teams of two or alone, depending on the size of your home. If you have any specific requests please don't hesitate to contact us about it.

 

What if my cleaning is scheduled on a holiday?

We believe that holidays should be days off for our staff to enjoy the holiday and spend time with their family and  friends. We will contact you in a timely manner to reschedule your appointment or we will send a different cleaner than the one were assigned.

 

What time will the maid be at my home?

We normally work  7 days a week starting at a time that is beneficial for you. You can schedule a cleaning and we will do our best to accommodate you for that time.

 

Are there any restrictions with regards to what the cleaner will clean?
There are a few restrictions you should bare in mind. The cleaner will not perform any deep or specialised cleaning on any antique, delicate or valuable items. Also balconies, walls and window cleaning are excluded from the cleaning services. Windows will only be cleaned on the inside.

 

What happens if I am not happy with my cleaner?
If a Client is not completely satisfied with the cleaning services, will re-clean any areas and item/s before the completion of the service on the same day or we will arrange a new cleaner for you or speak to the cleaner on your behalf.

 

Do we have to sign a contract of any kind?

Yes. We do require you to sign a contract with us. The only thing we ask is that if you must cancel a regularly scheduled appointment, please do so at least 24 hours before the cleaning. Our housekeepers are paid for each home they clean - a cancellation without enough notice directly affects their income. 

 

What happens after I cancel the contract?
By entering into a service agreement with Anita Cleaning Services, the Client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the Client by the company. If the Client wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £1000

 

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Anita Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

 

If you have any other questions or concerns, please don't hesitate to contact us through our Contact page at the bottom of the website. We try to respond within 24 hours, but usually you will receive a response within a few hours.